Payment Policy

1. Merchant of Record

Payments made through venued.app are securely processed by Lemon Squeezy, our authorized payment provider and Merchant of Record.

As the Merchant of Record, Lemon Squeezy is responsible for processing payments, collecting applicable taxes where required, and managing payment compliance in accordance with applicable laws.

Your purchase may therefore also be subject to Lemon Squeezy's Buyer Terms and related payment policies.

2. Digital Products and Services

All paid offerings available through venued.app are digital products and services, including but not limited to:

• Premium subscriptions
• Subscription upgrades
• Additional platform features
• Digital event management services
• Software access

Because our services provide immediate access to digital content and software functionality, purchases are generally considered consumed once access has been granted.

3. Subscription Billing

Paid subscriptions are billed in advance on a recurring basis according to the billing cycle selected during checkout.

Subscriptions automatically renew at the end of each billing period unless canceled before the next renewal date.

By purchasing a subscription, you authorize Lemon Squeezy to automatically charge your selected payment method for future renewal periods until your subscription is canceled.

4. Pricing

All prices displayed on venued.app are shown in the currency presented during checkout.

Applicable taxes, VAT, GST, or similar charges may be calculated and collected by Lemon Squeezy where required by law.

We reserve the right to update our pricing at any time. Price changes will not affect subscriptions that have already been paid for during their current billing period.

Any new pricing will apply only to future purchases or subscription renewals.

5. Promotional Pricing

From time to time, venued.app may offer promotional pricing, discounts, coupon codes, introductory offers, or limited-time promotions.

These promotions:

• are available only during the stated promotional period,
• cannot be applied retroactively,
• cannot be exchanged for cash,
• and may not be combined with other offers unless explicitly stated.

We reserve the right to modify or discontinue promotions at any time.

6. Free Plans and Upgrades

Users may subscribe to any available free plan offered by venued.app.

Upgrading to a paid subscription immediately unlocks premium features associated with the selected plan.

Downgrading or canceling a paid subscription will result in the loss of access to premium features at the end of the current billing period.

Your event data and account information will generally remain associated with your account unless otherwise stated in our Terms of Service.

7. Cancellation

You may cancel your subscription at any time through your account settings or by following the instructions provided during checkout.

Cancellation prevents future automatic renewals.

Your subscription will remain active until the end of your current paid billing period.

Canceling a subscription does not automatically entitle you to a refund for the unused portion of your current billing period.

8. Refund Policy

Because venued.app provides immediate access to digital software and subscription services, purchases are generally non refundable once access has been granted.

However, refunds may be considered in the following situations:

• duplicate payments,
• accidental multiple charges,
• billing errors,
• technical issues that prevent access to purchased services and cannot reasonably be resolved,
• or where required by applicable law.

Refund requests are reviewed individually.

As Lemon Squeezy acts as the Merchant of Record, approved refunds may be processed through Lemon Squeezy in accordance with their Buyer Terms and payment policies.

Submitting a refund request does not guarantee that a refund will be issued.

9. Failed or Declined Payments

If a subscription payment cannot be successfully processed, your access to paid features may be suspended until payment is successfully completed.

We reserve the right to retry failed payments in accordance with Lemon Squeezy's billing procedures.

10. Duplicate Charges

If you believe you have been charged more than once for the same purchase, please contact us promptly.

Verified duplicate charges will be reviewed and corrected where appropriate.

11. Billing Issues

If you experience a billing problem, please contact venued.app before initiating a payment dispute or chargeback.

Many billing issues can be resolved quickly without involving your payment provider.

If appropriate, we may work with Lemon Squeezy to resolve the matter.

12. Chargebacks

Initiating a chargeback should only be used when a legitimate billing issue cannot first be resolved with us.

Accounts associated with fraudulent, abusive, or intentionally misleading chargebacks may be suspended, restricted, or terminated where permitted by applicable law.

Nothing in this section limits any legal rights you may have under applicable consumer protection laws.

13. Fraud Prevention

To protect our customers and platform, venued.app reserves the right to refuse, suspend, or cancel transactions involving suspected:

• payment fraud,
• stolen payment methods,
• identity theft,
• account abuse,
• subscription abuse,
• or violations of our Terms of Service.

Additional verification may be requested before completing certain transactions.

14. Pricing Errors

Although we strive for accuracy, pricing errors or technical mistakes may occasionally occur.

If an incorrect price is displayed or charged due to a technical error, we reserve the right to cancel the affected transaction and issue an appropriate correction or refund.

15. Technical Issues

Temporary service interruptions or technical issues do not automatically entitle customers to a refund.

If payment has been successfully processed but access to purchased features was not granted because of a technical issue, please contact us so we can restore access or provide another appropriate resolution.

16. Account Security

Customers are responsible for maintaining the security of their accounts and payment information.

Unauthorized purchases resulting from compromised account credentials may not be eligible for refunds where the account owner failed to take reasonable steps to protect their login credentials.

If you believe your account has been compromised, please contact us immediately.

17. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes to our services, legal requirements, or payment practices.

Updated versions become effective once published on venued.app unless otherwise required by applicable law.

Continued use of paid services after an update constitutes acceptance of the revised Payment Policy.

18. Limitation of Liability

To the fullest extent permitted by applicable law, venued.app shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from payment processing, subscription use, or billing issues.

Nothing in this policy excludes liability that cannot legally be excluded under applicable law.

19. Contact Us

If you have questions regarding payments, subscriptions, or billing, please contact us before initiating a payment dispute.

• 📧 [email protected]

We are committed to resolving billing concerns fairly and as quickly as possible.